Legal information

Yukon Advanced Optics Worldwide adheres to a strict Export and Sales Restriction Policy based on which the solutions and products it develops and manufactures are intended for civilian use ONLY.

The Company does not develop solutions and/or products for the military industry, does not provide them for military applications, and none of the Company’s products meet military standards.

Any supply and/or use of the Company’s products for military purposes is prohibited and may lead to legal prosecution.

Most of the Company’s digital and thermal devices, especially thermal monoculars and binoculars, are sold under a special export control license, which restricts the movement of such products from one country to another, even within the European Union. This provision is included in all the Company’s product manuals.

The range of products manufactured under the Yukon Advanced Optics and Pulsar brands is vast and comprises goods which require export control. The European Union maintains and publishes lists of items which fall under these controls and cannot be shipped outside the country of disposition without an export license.

The categories of products that may require an export license include (the Company is aware that these categories may vary in different countries):

• Thermal Imaging Binoculars
• Thermal Imaging Monoculars (when exported outside the EU or country of disposition (non-EU countries))

For the sale, transfer, transportation, or shipment of any export-sensitive product outside your country, please contact your local authorities for detailed information based on EU and national legislation. The company’s local distributors are available to assist in obtaining the necessary information.

The Company strictly adheres to trade restrictions policies and does not trade its solutions or products in countries included on sanctions lists or where military conflicts occur.

You have come to the right page if you want to know more about Yukon Advanced Optics Worldwide’s information Privacy Policy. Yukon Advanced Optics Worldwide is a privacy-conscious global organisation strongly committed to your personal right to privacy. Find out how we at Yukon Advanced Optics Worldwide protect your personal online privacy according to European and International Information protection legislation.

Generally, visitors do not need to register or provide any personal identification to use this site. No software or hardware techniques are employed to capture a visitor’s e-mail address or other personally identifiable information.

We only collect identifiable personal information that users expressly and voluntarily provide us. A visitor may choose to become a user and provide information to register for ordering goods or services, be informed, or apply to become a dealer. When a user provides this type of identifiable information to us, we use it solely for the purposes for which it was provided and secure your information as required by law. Users may revoke their consent to processing personal information at any time; and Yukon Advanced Optics Worldwide will take all necessary measures to ensure that such a request is immediately carried out.

Our core principles on Personal Information Privacy:

• Visitors who choose to provide us with a name, e-mail address, or other information become customers, and Yukon Advanced Optics Worldwide keeps all such responses confidential, following these principles.
• With your permission, Yukon Advanced Optics Worldwide will use your information solely for the purpose for which it was provided.
• We will only use and disclose your information with your permission.
• We do not collect, process or store the personal information of minors or persons without the capacity to contract unless the respective legal guardian has consented.
• We do not give your personally identifiable information to advertisers.
• We will not sell or rent your private information to third parties.
• We use secure technology and privacy protection programs to keep your information safe on our servers anytime.

For better communication via the Internet, Yukon Advanced Optics Worldwide sometimes uses small text files (cookies) remembered by your browser according to its settings so that you can navigate through our Website more easily. We also use this technique where appropriate to keep track of page views and personalise your communication with Yukon Advanced Optics Worldwide. We implement some of these cookies through our server technology on your storage device. The use of cookies is now standard procedure for most Websites; however, if you are uncomfortable with cookies, change your browser settings to opt out of receiving cookies. This, however, may limit your ability to interact with Yukon Advanced Optics Worldwide Websites.

YUKON ADVANCED OPTICS WORLDWIDE

Information Privacy Officer

The package content of Pulsar® optoelectronic devices includes a warranty card. The warranty card confirms that the Pulsar® product you purchased was supplied without defects and is fully operational. It guarantees the repair of manufacturer defects during the warranty period provided if the item has been used following the user manual. The Manufacturer warrants its products against defects in materials and workmanship for three years from the initial purchase or the manufacturing date if there is no receipt to prove the purchase. To avoid any problems, we recommend becoming familiar with the device’s user manual.

The warranty does not cover any external damage to the device, its casing, or the movements of adjustable parts (i.e., smooth or rough movement). The manufacturer has the right to render the warranty null and void in the following cases:

• if the device has been modified or tampered with,
• if the device has been dropped or has marks of mechanical or chemical damage,
• if the device has been tampered with by unauthorized repair,
• if the device has been damaged as a result of fire or natural disasters,
• if the device has been damaged as a result of liquids or other substances getting inside,
• if the serial number of the device has been modified, rubbed off, removed, illegible, or programmatically deleted (for devices with unique serial numbers).

If you want to activate the warranty repair service, please get in touch with the distributor where the device was purchased or the national distributor of Pulsar® in your country.

Any product returned under warranty should be packaged in a sturdy, outside shipping carton to prevent damage in transit.

In addition, it must be accompanied with the following items:

1. Write a detailed problem description and indicate the error conditions.
2. A copy of the original receipt showing when and where the product was purchased.
3. Return Shipping Information, including the return address and contact person.
4. The seller filled in the warranty card.

Don’t hesitate to contact our service centre with any questions at e-mail: [email protected].

Please note:

The company provides repair service for products on the market for five years from the day of sale or, if it’s impossible to define, from the date of production. During this period, the manufacturer provides both warranty and non-warranty service for your product. The warranty period for rechargeable batteries/units (including those included in the package) is one year.

Here at Pulsar, we take cybersecurity very seriously. By closely following The Product Security and Telecommunications Infrastructure (PSTI) in the UK, we ensure maximum cyber security for home networks and IoT devices – including all Pulsar units that connect to the internet.

Under the PSTI, all our connectable products no longer have easy-to-guess default passwords preloaded on devices. All products now feature unique passwords that cannot be reset to factory default.

Devices must come with the compliance statement: download PSTI statement.

If you notice any potential security risk, please contact us immediately at [email protected]. We will confirm the receipt of your report within two business days.

Then, we will keep updating you every 10 business days until the issue is fully resolved. Please note it can take us up to 90 days to solve certain issues, so we appreciate your patience.

To make the process faster, we kindly ask you to include the following details in your report:

• The affected device model, serial number, and software version;

• Description of issue;

• How the issue arose (or how to replicate it).

Please note that this policy applies to security issues only. The process of resolving other issues and bugs may follow different protocols.